Frequently Asked Questions
We have compiled a list of our Frequently Asked Questions (FAQ's) to help answer any questions you may have about visiting the centre.
Q. When are you open?
A. Please visit our clinic time page for full opening hours.
Q. Is there a waiting list for treatment?
A. No! We can usually see you within 24 - 48 hours, although evening appointments are busier. Sometimes same day appointments are available. We also operate a cancellation list so you may be contacted earlier if an appointment becomes available.
Q. How long are appointments?
A. First appointments take about 45 minutes and include a full assessment and treatment; follow up appointments take approximately 30 minutes. We also have an onsite rehabilitation gym and we encourage our patients to use it after treatment, so allow a bit more time if you have it.
Q. Do I need referral from a doctor?
A. No! You can make an appointment without a referral from you doctor although some insurance companies may require a referral if you have private health cover, we suggest you check with your company before starting treatment.
Q. I have private medical insurance - can I claim back the treatment costs?
A. Yes (but it may depend on your policy). You will need to check with your company and on their terms and conditions for claiming back treatment. Some will require you to see your GP first so it pays to check. We have agreements with BUPA, PPP, Norwich Union, in fact with nearly 30 medical and 3rd party insurers, which means we can sort out all the paper work and claiming on your behalf. We will need some important information when you first come, so bring anything relevant with you to your first appointment. In the unlikely event that we don't deal with your insurer payment must be made directly after each treatment and we will provide you with a receipt so that you claim back your costs.
Q. What are your payment terms?
A. Payment is made after each treatment either by cheque, cash or debit or credit card.
Q. How many treatments will I need?
A. Every patient and condition is different and during your first assessment your therapist will outline your treatment and discuss the number of treatments expected.
Q. Where can I park?
A. We have dedicated free parking directly outside the clinic with easy level access. Please see our find us page for more details of how to get here.
Q: What do I bring to my appointment?
A: Please bring your GP's details (name and address), something to get changed into, and any other information that you think is relevant eg: x-rays, letters from consultants, medical reports etc. If you are seeing the Podiatrist, please bring your training shoes and a pair of everyday shoes e.g. works shoes that you use regularly.
Q: What do I wear?
A: Please wear or bring shorts/track bottoms and T-shirt/sleeveless top (the body part to be treated needs to be accessible. There are changing facilities, free lockers and showers for your use if you require them.
